Frequently Asked Questions

 What is your return policy?
We have a “no returns” policy. We will exchange an item if the fit is not right. Exchanges must be initiated within 14 days of receiving your order. Please email to request an exchange.

Where can I get more information about the Robert Irvine Foundation?
Please visit to learn more about the foundation.

When will my order ship?
Orders received before 12:00pm EST usually ship out the same day. In some cases it may take 1-2 business days for your order to be prepared and shipped. We do not ship on holidays.

Where do you ship from?
We ship from Bohemia, NY USA.

Do you store my credit card information on your website?
We don’t store the Credit Card info. The information is stored securely with our credit card processor, Stripe. When the customer uses a stored card, our website only passes a unique identifier to the processor telling them which card we are trying to use.
Do you collect and store my user information?

We do collect and store some user information to help improve the browsing experience. We do not share this information with third-parties. Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of, to prepare reports on its activities and share them with other Google services.
Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s privacy policy here.